Frequently Asked Questions

Products

1. What products does Erobe sell?
Erobe is an online store offering high-quality home decor products, including custom curtains, drapes, and home textiles. You can review individual product pages for available descriptions, images, specifications, and pricing.

Shipping & Delivery

2. Where does Erobe ship?
Erobe currently ships within the United States only. We do not offer international shipping at this time.

3. How much does shipping cost?
Shipping rates are calculated at checkout based on your order size and delivery address. For complete details, please refer to our Shipping Policy.

4. What is your order cut-off time?
Our order cut-off time is 5:00 PM (CT) on business days. Orders placed after 5:00 PM, on weekends, or on holidays will start processing on the next available business day.

5. How long does order processing and shipping take?
Orders generally require 1 to 2 business days for processing. Once dispatched, estimated transit time is 6 to 7 business days. For more information, visit our Shipping Policy.

6. Can I track my order?
Yes, once your order is dispatched, tracking information will be sent to your email. You can also visit our Track Order page to check your shipment status or contact us at support@erobe.shop.

Orders & Cancellations

7. Can I change or cancel my order?
You may request an order change or cancellation within 24 hours of placing your order. Please contact us immediately at support@erobe.shop with your order details.

8. What if I entered the wrong shipping address?
If you notice an incorrect address, please inform us within 24 hours. Once an order enters processing or dispatch, address changes may no longer be possible.

Returns & Refunds

9. What is Erobe’s return policy?
We accept eligible returns within 30 days of delivery for both defective and non-defective items. For full terms and eligibility conditions, please review our Return & Refund Policy.

10. How do I request a return?
Contact our support team at support@erobe.shop with your order number and reason for return. You can also review the step-by-step guidance on our Return & Refund Policy page.

11. Are there restocking fees or return shipping charges?
Erobe charges $0 USD restocking fee. For defective or incorrect items sent by us, Erobe covers return shipping costs. For customer-choice returns, return shipping costs apply as outlined in our Return & Refund Policy.

Payments & Security

12. Which payment methods does Erobe accept?
We accept Major Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are securely processed at checkout.

13. How does Erobe protect my personal data?
We value your privacy and process all personal information strictly in accordance with regulatory security standards. Read our complete Privacy Policy and Terms of Service for detailed information.

Contact & Store Information

14. How can I contact customer support?
For any questions or assistance, feel free to visit our Contact Us page or use the store details below: